Some years ago I won 6 iitalia 1960's candlesticks from a Canadian seller.  The wrapping was completely inadequate and two of the items were smashed.  My first visit was to the post office.  They were willing to put in a claim for me but I had to surrender all the 6 items to Oz Post.  I had no intention of surrendering the 4 undamaged items.

Then I very courteously contacted the seller and sent him pics of the wrapping and items.  He gave me a perfectly reasonable explanation of what had happened.  He was mortified.  He offered to give me a full refund and I keep the 4 items, or I could choose some other items off his great website as compensation....I went with that.  A win/win situation for both of us.  Subsequently I continued to buy other items from this seller.

Lesson....don't get an aged rellie to do your packing for you.

The point of this post is the P.O. requiring me to surrender all the items.   And......how nice and co-operative sellers are.....well all of mine anyway.   The key is courtesy.