Just a quick one for the "Special List". Had a buyer over the weekend who bought and paid for a brand name item and for Express postage, THEN starts peppering me with emails questioning its authenticity (8 emails from her). I responded that as far as I knew the item was authentic but that if she found it not to be, I would immediately refund.

Over the following torrent of emails - during which time she reminded me that if I was wrong "People could die!' - she sent me  links regarding fake skiwear and tried to get me to provide a personal guarantee. Given that she couldn't even spell "Gore-Tex", I probably would have been safe!

However, I once again explained that although I believed it to be genuine, the only guarantee I could give was that I would refund if she had it proved to be a fake. I also offered repeatedly to cancel the transaction if she was so concerned. Finally, late at night she insisted that she wanted to go ahead with the transaction, so I wrapped the parcel, addressed it, allocated an Express tracking number and put it in the posting pille for the next day.

Upon checking the computer first thing in the morning I find another email asking me to cancel the transaction because her friend said it looks like a fake.

I took a deep breath, sent her a request for mutual cancellation and when she agreed, refunded her money and very promptly added her to my own special list.

I now find she has left me feedback - Positive - saying something along the lines that it all worked out okay in the end.

Not happy - it makes it sound like I tried to pull a swifty but she sorted me out!   Tomorrow I'll be making a phone call to see if I can have it removed, but I thought fellow sellers might like to learn from my experience first.

Happy selling.....

Marina.