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23-04-2014 07:53 PM - edited 23-04-2014 07:54 PM
All we can see is:
If you wrote a reply such as: buyer's ID, so glad we were able to assist you (or whatever), we'd know the name. Hopefully, the buyer has not 'dinged' your stars. In the rare instances where I have cancel a transaction, I ask the buyer not to leave any feedback for it. I have learnt the hard way when I my DSRs have been 'dinged' shockingly because no item was sent, so buyers couldn't judge, resulting in 3's or lower for the transactions.