I too have had an uncomfortable experience with a buyer who left unfair & UNTRUE feedback after I did all the right & reasonable things, also offering a full refund if dissatisfied or disappointed.

It has impacted on my rating which is very annoying given that I'm probably the most honest person on this planet!

It seems very unfair that buyers can simply write what they wish(..probably after having a bad day!)

Can you advise on how one might go about getting some justice as I feel totally at a loss?

Is there a facility or forum that can reverse this?