I don't see any neg on your account. The only thing you can do is leave a follow up to her neg stating the facts.
I would leave her ID first so others can block her if need be. eg
Harley_babes_hoard,  claims damaged item would not return or show proof. wants refund

you can do that from here
http://feedback.ebay.com.au/ws/eBayISAPI.dll?PersonalizedFeedbackLogin