selling restricitons for miscatogorised items

Wow, just wondering if anyone else has had selling restricitons for miscategorised items. I accidently listed an item in two categories, then when it expired I relisted automatically, restricted  both times for 7 days. Then I lisited a new item used an old template used it and although I had made sure I used one category it listed as the previous item on the template, this time 30 day selling restriciton. No plea bargain, no help, slow to respond and no point appealing as recieved same responce to emails.,that the system generated the selling restriciton and could not be changed or lifted. My point being, why have an appeals process if the selling restriciton is automatically generated and cannot be lifted, sounds like alot of BS to me. anyone had a similar experience