---

@nevillesdaughter wrote:

---

@cq_tech wrote:
Marina, I'd be far more concerned about the possibility that the buyer will leave negative feedback if you don't replace the gloves with the size she really needs. I know it's not your fault as the measurements were in the listing, but an unhappy (and therefore angry) buyer is the last thing you need.

Anyway, as this ridiculously thought out "defect"system doesn't come into effect until August, there's no reason not to treat this buyer as you would have in the past, thereby guaranteeing a happy customer and positive feedback.

---

But my understanding is that the "statistics" for the new dashboard are being accrued and compiled now, and will be quoted for the 12 months leading up to August 2014 - it's not like we'll all start with a clean slate from August onwards. The same story applies to a rating of 3 in the stars now being considered a low rating.

 

If I refund this lady anything, I will receive a "defect" - even though the XL on my listing was in the Title, Item Specifics, and the Item description, along with actual measurements.

 

If I cop a negative, I will be on the phone to do my best to have it removed, whereas if I refund or send a mutual cancellation, there's nothing I can do to have an automatic "defect" removed - that's what they told me today.

 

Marina.

---