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@nevillesdaughter wrote:

I really hope so because this bothers me way more than the FVF issues - in 10 years on eBay I have NEVER told a buyer that I don't have their purchase item for ANY reason, but according to my dashboard I've done it 4 times in the last year!

 

Cheers,

Marina.

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Mine was like that too, unfortunately you are not alone. I just asked on the ps board.

Thanks for that - I'll give it a bash because once I was told it would be fixed (2 weeks ago) and it wasn't and twice now I've been told there's no way to fix it. Off to the PS board I go (ever hopeful!).....

Marina.

I have just contacted eBay and went through it all again. Again, I was told that there was no "protocol" to remove the "automatically logged defects" that happen with a Paypal refund.

I directed him to the Power Seller board (which he was not aware existed) where whole bunches of people were saying that they had successfully cleaned up the mistakes. He now says he will check into this and get back to me tomorrow. For what it's worth he did seem genuinely hepful (as opposed to some) and if I don't get a response, I'll be back onto them.

He also said at one point that I needn't really be concerned because the current pop-up related to the last 12 months, but because I'm a high volume seller, only the last 3 months will be considered when the system goes live in August.

I mentioned that this still leaves me copping "defects" if I refund someone partially or fully for a postage overpayment or any other reason (without a mutual cancellation request or a case being opened) - and to me this means a reduction in my level of customer service. He suggested a way around this would be to do it by direct deposit because then eBay wouldn't know. Talk about backward logic.....

So, I'll see how I go, but for the moment, if I want to refund anyone for excess postage, I'll be putting concealed cash in their parcel, and if anyone wants to cancel a transaction for something that was in no way my fault (eg the child of my husband's first wife used my eBay account to make an unauthorised purchase because she was raised badly by aforementioned first wife - true story), then I'm afraid the answer is going to be "No".

Let's wait and see.

Marina.

Thanks for keeping us updated

The point I am trying to make is that regardless of what eBay says in its seller guides, the system is (at present)  AUTOMATICALLY imposing a "defect" for any partial or full refund put through Paypal.

I have done that often ( in the last 6 months).. partial refund through paypal (voluntarily refunded part of postage costs when they are more than actual costs) and have no 'defects' when looking at the new seller standards thing on the dashboard.

It's not happening to everyone it seems, my refunds were showing as defects but now I have none

I Think there may still be a way to partial refund a customer without this effecting us, 

If you need to send a partial postage refund , dont click refund ,

Just send money to the customers paypal address and include a note. 

I think that way it wont have any tracking on the actual original payment.

what do you think ?

That should work, it just seems so silly for us to work out ways around that a system automatically sanctions us without a reason.

Cheers,

Marina.

Oh Yes, YES, YES .... says the ebay CEO as he rubs his hands with glee .... More PayPal profits for me !!!!!!!

When you do any sort of refund thru' PayPal, part of the refund comes from the PayPal commission you were originally charged.

If it's a full refund, PayPal returns all the commission & keeps the 30c transaction fee.

If you do a seperate transaction to make any sort of refund, PayPal keeps the original commission, charges you an additional 30c transaction fee plus commission on the new transaction.