Hello. I would just like some imput on a siuation I have with a buyer.

I  sell tools  and the buyer bought a set of extension bars off me.

I posted a set to him but I noticed a few days later that I had sent him the wrong set and let message him that when he received them I would pay for the postage for him to return them.

He said that he hadn't recieved it.

I checked the tracking and it said delivered, so I asked him to check for them,

I then put in an investigation to Aust Post and it took them a week but they said it was delivered to his door.

I messaged him with this and next day he said that he had found it .

My opionion but funny how it took 7 days to find it on the front porch.

Anyhow he said that he would post it back and I had posted the

correct item to him.

When he received it he said that I had left out the universal, which I am sure was there,

I will not repeat what was written in the message but he was not happy , but since I had made a mistake in the first place , I refunded all his money plus postage said he could keep the item and sent via express the only new universal I  had which was a different brand but just as good a quality.

Now he is saying that the universal is not the same brand.

Yes I am only human and sent the wrong item in the first place but refunding him all his money and posting him the one he bought I though was pretty fair .