Buyer confidence smashed
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on 23-05-2014 11:06 AM
Maybe eBay can provide some positive input to this.
With the recent news of eBay being hacked , which eBay appears to have hid from all involved , hitting mainstream and social media and going viral recently its quite obvious buyers have abandoned the place in droves as their confidence in eBay membership has been literally smashed judging by comments and personal feedback received from potential customers .
This is very much reflected in my personal sales of the last 48 hrs with no sign of the situation easing in the near future . And i dont see eBay spending an awful lot of time rectifying the buyer confidence situation apart from a few short and breif media statements .Maybe you are, but i am not seeing it anywhere sorry.
I am sure all other sellers are currently experiencing the same effects of the lack of buyer confidence with eBay as the subsequent fallout of this hits.
So theres been a complete failure in the security of data within the system , followed by what may be poorly handled news of the incident resulting in a very negative media and public response .
Not long ago news of a "heartbleed " bug which bypassed supposedly SSL sites and led to the potential theft of data for millions of internet users worldwide, yet it went by without hardly a raised eyebrow and has all but been forgotten about by now . So what happened here?
As a seller and store owner , i am your ( eBay's ) "customer" and feel let down by all this and am feeling the financial impact of this as ebay sales plumet and buyers run away in fear of what may happen to their personal details , which means my income goes with it .
Yet despite all this i am still paying full price for the store fee and listing fees today despite a very much depleted exposure to confident potential customers worldwide as a direct result of recent events .
So as your ( eBay's ) "customer" will there be any form of compensation offered to me and other sellers for the failure of your system and services for which we are paying financially for and the subsequent losses involved by having consumer confidence smashed ??.
I am sure we can ALL work together to rebuild buyer confidence on eBay, but i dont feel as though the financial pain shouldnt rest solely on those that bring the actual income to eBay through store fees , listings and FVF