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@lane-ends wrote:

If asked beforehand you can add best offer on one or all items and use that to accomodate discounting, 

 

Refunding adds to admin, and potentiially new defect rules.

 

Have heard of some doing a cash back adding it to package. Though sending cash in mail is supposedly a no no, its such a small amount its not that big a deal. PR wise its a nice surprise.

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From the Aus Post Dangerous and Prohibited Goods Policy