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@everard6920 wrote:

(As an aside - a "log out" button is nowhere to be found on your home page (or, if it's there, I couldn't quickly or easily find it). Poor interface design, anyone?)

 

Anyway.

 

With regard to the "defect rate" table displayed on my seller dashboard, I am counting 2 "defects" for "canceled transactions". Both transactions involved buyers pressing the "buy it now" button, then messaging me and asking me to cancel the transactions because buyer #1 only wanted to watch the item, and buyer #2 purchased the wrong item.

 

So . . . I sent them cancellation requests with the reason as, "buyer changed mind or no longer wants item" (you know the one I mean). They accepted, and that was the end of that.

 

Until eBay decided to count these as "defective" sales.

 

Not only is this nonsensical, but on the "defect rate" table, it clearly says, "Canceled transactions: out of stock or sold to someone else" which is 100% inaccurate, because that isn't what happened.

 

I have contacted eBay customer service about this three times to date, and was assured that it was in error and would be fixed. That was two weeks ago.

 

Get it together, eBay.  I've been selling here for 15 years and this is the first time I've seriously looked into moving my business elsewhere. (Not just because of this issue . . . )

 

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Top left where it says 'G'day, <your name>.

Hover over your name and a dropdown gives you the sign out link.