"Until eBay decided to count these as "defective" sales.

Not only is this nonsensical, but on the "defect rate" table, it clearly says, "Canceled transactions: out of stock or sold to someone else" which is 100% inaccurate, because that isn't what happened."

Totally agree.

Upon checking our dashboard, I see the same reason (as above) listed against 2 defects and we have never, ever, EVER cancelled a transaction for any reason other than at the request of a buyer!

To add insult to injury, we have also received defects on a transaction from February, where an inexperienced buyer purchased multiple items and paid for each item separately.

This meant the buyer overpaid by paying postage on each item bought.

We kindly refunded each individual transaction (of our own accord) & then combined all items onto one invoice with postage price completely removed (we have a free post offer) so that the buyer may pay again in one transaction and saving her $3.10.

For our kindness, from Ebay, we get multiple defects!!! (At least the buyer was appreciative).

The way this is going, no-one is going to win but Ebay.

The sellers can't win, because we are penalised for trying to do right by our buyers and the buyers will end up overpaying, because sellers will be reluctant to refund at all as it impacts them negatively to do so.

Becoming really disheartened lately 😞