If a buyer claims an item is damaged I ask for a photo, if they provide one I either give them a full refund without them having to return it or, if I think I can fix it and still sell it for more than the two way postage I will snd them an already addressed prepaid satchel to return it in.

Sometimes if it is somthing minor like a miss sewn seam in a clothing item I will give them a choice of a full refund or a partial rfund and they can keep it.

I would never give in to blackmail and if they threaten a neg I would not refund unless they go through the proper Paypal dispute process so they had to pay the cost of the return which I would not refund if the item was undamaged.

It is almost impossibl to argue that you have packed an item carefully enough to prevent damage, virtually anything other than clothing, soft toys etc needs to be double boxed with suitable buffer packaging between the two boxes. The package needs to be safe if something weighing 20kgs is dropped on it from shoulder height.

I have only ever had one person who tried it on with me and I got my money back through Paypal after a couple of phone calls, I also got the items back and the buyer was kicked off ebay a few weeks later because she tried to scam buyers too so the only negs I have evr received were removed by ebay without me even having to ask.

Never would I choose to be out any money to avoid a silly red dot on my computer screen.