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on 06-06-2014 09:24 PM
You should have closed the case after the minimum FOUR days.
The onus is on the buyer to prove it's a fake. Which requires getting a third party, competent person to state it in writing. Otherwise they will be required to return it, trackable, at their expense.
Which could be a bit hard as perfume is classed as a dangerous good. I assume you have a dangerous goods licence, otherwise you wouldn't have posted it in the first place.