You should have closed the case after the minimum FOUR days.

The onus is on the buyer to prove it's a fake. Which requires getting a third party, competent person to state it in writing. Otherwise they will be required to return it, trackable, at their expense.

Which could be a bit hard as perfume is classed as a dangerous good. I assume you have a dangerous goods licence, otherwise you wouldn't have posted it in the first place.

Thanks for you reply.  What I did was simply to reply to the negative feedback quite simply and with a bit on the end which said 'reported to Ebay'.  Had a reply from Ebay, and this buyer is now under investigation.  When you look at all the feedback she has left for others it is quite obvious that she is a scammer.  Lots and lots of 'non deliveries' and refunds.  Anyway most of my buyers are really good and so it is not an issue really.

However, the other little trick I actually came across this week was a buyer saying she could not pay through Pay Pal.  She indicated at the checkout that she was paying through bank transfer.  Has anyone ever noticed that this actually looks in your Ebay account as if the customer has paid?????  No go with me.  She went into resolution and I relisted the item when I closed the case.  Thanks for your reply it is good to know you are all out there.......LOL

Cheers

Jenn (Starvocal)

On the rare occasion someone pays me via bank deposit, they usually click checkout complete which highlights the shopping cart icon next to the sold listing. I will check my account soon after, because very occasionally it goes in pretty quick, especially if they paid over the counter. If not, I check again the next day and as soon as I see the money in there, I click the payment received button, which then highlights the $ sing and shows it as paid. I then normally send the buyer a message saying payment has been received and I'll post their item. I've never seen the $ sign highlight with bank deposit until I select payment received. That said, if they don't hit the 'complete checkout' option when paying, you don't know if they have actually paid or not unless you keep checking your account.

I'm not sure why people say they can't pay via PayPal. Most people have a credit card these days and you don't need a PayPal account to pay via credit card. If they don't have a credit card, you can still pay via PayPal using your bank account. My PayPal payments come from my bank account when there is nothing left in the PayPal kitty. I think people just use it as an excuse to be difficult.

Sounds like you've got it all sorted.

Jane

I know of at least six people who can not pay by paypal. Half have been refused paypal accounts and the other three went out in sympathy, and they all hate the excessive costs of paypal.