I dont know why people bother? Unfortunately Australia Post is a has been, once apon a time they were good, It's near impossible to contact customer support and they don't return emails, all i can say is give  e-go a try they are part of the Hunter Group, i have received and used this company for sending stuff on hundreds of occassions without any issues over the last 2 years, e-go is cheap and 97% of the time your item is delivered in one piece. No body is perfect there are too many underlying factors out of their control.  www.e-go.com.au