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@ambridgebuckskins wrote:

 

Instead, she paid it and then asked for the combined rate and a refund. Buyer's choice to do that, of course, but eBay should not profit from the original postage amount of $58. Fair enough that the fees are an auto system but there needs to be something in place to account for postage refunds.

 

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Just my personal opinion, but what eBay really need to do at this point, particularly if they are genuinely serious about keeping up with modern ecommerce and buyer expectations, is focus less on encouraging free shipping and upgrade both the shipping calculation and cart features, so that sellers can opt to set flat postage rules based on weight and/or volume (which would mean there'd be something that'd work for everyone, no matter what kind of items they sell or which delivery service they use), and buyers can add any number of things from one seller to their cart and get an accurate shipping quote immediately. The basic, free shopping carts are able to function in this way, so with all their resources, I don't see why eBay's can't... 

These half-assembled features they keep introducing are going to do more harm than good in the long run.