How long did the buyer wait after the item was posted, before they contacted you OP?
It really annoys me when sellers write Aust Post/ delivery is out of their control once the item is placed over the counter or in an AP Post Box (in their listings).
What not to do | You should not: Hold postage if PayPal places a temporary hold on payments you receive for an item you sold. Note: Holding postage may affect your detailed seller ratings and buyer satisfaction, which increases the chances of future PayPal payments being held. Say that you're not responsible for item delivery, or for ensuring that the item is delivered. For example, these statements aren't allowed: 'I'm not responsible for the item once it's been dropped in the mail' 'I'm not responsible for items lost in the post' 'Without insurance, I can't be responsible for items lost in the post'
|
http://pages.ebay.com.au/help/policies/selling-practices.html
