chezzy
Community Member

Coming from another angle, I am wondering if the contents could move around and bunch up while in transit, this could make the letter bulkier and push it into the "large letter" (more than 5mm) category. There is also a risk of loose or uneven/bulky items causing the letter to jam in the sorting equipment. I tend to think if the items werent held safely in place between cardboard or something that anything could happen!