Beach - yes, l have defects for refunding the postage part of a payment when a buyer has purchased more than one item and paid (without waiting for a combined invoice).

For example - one buyer purchased and paid for 5 items, each with a postage of $8.90. Those items could be combined for a postage cost of $15.05 instead of the $44.50 they paid.

l knew if l returned all her payments so l could issue a new invoice - that would be a defect and there is not longer a refund on the eBay postage fee.

No way could l let the payments all go through and pocket the extra $29.45.

So l returned just the postage part on as many transactions as it took to pay back her money. Each one of those refunds shows as a defect on the report.

Where eBay say only one defect per transaction, it shows (at the moment) as 4 defects - exactly the amount of postage payments l refunded.

I've spoken to eBay three times over it. They cannot do anything about it until their 'dedicated' team works out some finer points.

At the moment, this stands:

Thanks for contacting eBay about the defect rating.
As of now we dont have a way to remove a defect rating, since this is not yet final, this will take effect by August. We are still working on ways to help out our sellers, and thanks for letting us know. We will update all our sellers as soon as we have means to remove a defect rating.

Do you think that enhances the buyer experience? The buyer dosen't want to know about defects or anything, they want to buy, pay and receive which is the general idea of selling online.

But eBay have now bought in this big stick that hits us with defects - our buyer won't have the smaller seller to purchase from as we will have been downrated so far, we vanish.

It all needs fixing.