It's no good my running a  report because the defects were removed and I have no low dsr's - it was the eBay rep that told me what they were for, and as I had no low dsr's, and the few cancelled transactions were NOT marked as defects, they were the only things it could be for. I had 4 partial refunds of $10 each for overpaid postage and 4 defect strikes. All I had done was bring up the original Paypal transaction, click on "refund", write "partial refund for overpaid postage" in the message column, and send it off.

Marina.