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@digital*ghost wrote:

In my experience, the buyer has the ability to redirect the package before it has been returned if the courier is given an address they can't deliver to - not sure if that's the case with your courier, but if so, the buyer had two options (as in, provide a deliverable address, or redirect it to a deliverable address - and addresses are the responsibility of the buyer).

 

That being said, I'm in two minds as your listings don't seem to indicate that you use a courier, except for the express service. Sometimes I buy from a seller and choose standard delivery via Australia Post, but they decide to upgrade my package to express via DHL or UPS, which can be really annoying because I like to use my PO box for as many parcels as possible to avoid having to wait at home for deliveries, so then I have to make different arrangements - I do this as soon as soon as it is possible, though, so the package is never returned to the seller. 

 

I guess wht I'm saying is, if I were the seller, if the buyer knew that a courier was being used, they should bear responsibility for providing an address the package couldn't be delivered to, if I hadn't made that clear to them, I would accept the responsibility.

 

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Thanks for your response. The courier didn't have that option.

At the time that the customer purchased the package, the only form of shipping that was listed was "Courier" so they would have been aware of that (Assuming that they read it).