First time buyers should have to complete a short online tutorial before they can buy their first item. Covering topics like :Feedback - pos, neut & neg explained. Contact seller first if problem with item received. Also not to buy an item unless they are 100% sure they want it and can pay for it

One for first time sellers as well... Too many sellers still put ' I am not responsible for the parcel once it is posted' or similar, which contravenes eBays rules,.