I thought you could click on the screen shots to make them bigger, but obviously not. Here they are again in full size. The third one I'm adding is a report that I just generated under the Detailed Seller Ratings Report in the menu on the left.

Download report is in blue above, and when I click on that, I have to sign in. After signing in, I get this, where there are no blue links 😞

This last one shows that I should in fact have 2 defects, but the system is obviously defective. The 2 star for postage was for a German buyer. Actual postage cost $6.80, postage charged $7. A bit unfair me thinks!

Not sure how to take a screen shot on a mac, but on a regular computer you press fn and prt sc together, then paste it into 'paint'. Another mac user might be able to help with that.