@2011.narelle wrote:
She msg back that i already know the damage & she not going to take pics but give her my address so she can post back & wants the refund paid to her bank account.
She paid with PayPal so if i refund to her bank account can she claim she got no refund?Or is it better to do it this way with the new defect system?
If you send a refund to her bank account, she can still dispoute the PayPal payment, so that is definitely not recommended.
You will need to let her know that the only way you can refund is via the same payment method.
If you are happy to refund, then I would provide the address and let her know that the refund will be issued once the dress is received back in the same condition as when sent.
