I just got a message from my VERY unhappy US buyer. Probably easier if I just cut and paste the message. I think I'm going to be red dotted, I sent her a message 2 days ago asking her when I might see payment and she's only just replying now.

"This is so odd. When I get the listing as paid, I IMMEDIATELY pay. Therefore, I did not receive notification that I "won". If I haven't paid it, then I will happily do so today, however, I have two big problems.
1. This is listed as a pendant. In order to be a pendant, it must have a hole drilled in the top. Otherwise, it's not a pendant.
2. It says free postage, however when I did go to pay for it today, there was a shipping fee. Please advise on both issues. I want the bead or I would not have bid on it. Please remove the shipping fee and I hope you have a way to drill a hole, or if not, I will figure something else to do with it."

1. Since when did a pendant have to have a hole in it? A new one on me.

2. Yes, my ad says free postage, but if she'd read the ad, she would've read down the bottom that I was happy to post to international buyers and to please message me for a postage cost. I thought that would be a clear enough indicator that international buyers have to pay.

Anyone know what I should do next?