This is the item she bought 171371148055. It clearly states there is no hole drilled, so if having a hole was that important, why did she buy it?

It also clearly states down the bottom for international buyers to contact me prior tp bidding for a postage quote. Postage would have also been visible in the listing when she looked at it. Now she is trying to get me to remove postage costs?

I've seen plenty of people advertising free postage, but it's free postage for their own country and unless they state free worldwide postage, one assumes you have to pay for postage. Does she really expect me to fork out $20 for postage on an item that sold for $8.99?