I get to fill out an AP survey after an online request to transfer parcel (to another AP branch) has been completed.  I fill it out with the same complaint - the service has gone from answering your request within two business days to removing that notice altogether and replacing it with apologising for the delays - so I say the service is getting slower and it is unacceptable.  I've yet to see any improvements - in fact far from it.

My last experience with the service was so slow they could have POSTED a reply to me, I could have posted one back and they could have posted another reply in the time it took AP to finally get my parcel moved approx 5km.  I suspect the section that handles at least the online part of the process is probably seriously understaffed....which means that up the chain to the bigwigs that run it they probably couldn't care less how much the customer complains.