Hi digital*ghost and thanks for all the replies.

I do do exactly what you do "I explain that they have purchased the same item multiple times but payment has only been received for one, then I ask if they whether they would like an updated invoice for the extras, or a cancellation (you can explain that you're only going to send through a cancellation for the extras that weren't paid for".

I don't do the next bit that you do.... I've found that if we do it that way they end up with a "strike" and get the **bleep**s. Anything can happen from there.

So in maintaining the best business relationship with the buyer, we do the right thing and got the other way. The procedure is very complicated and buyers either ignore it or cancel the mutual mainly because they have no idea what is going on.

Sellers should have more power to cancel orders immediately, especially duplicates!

Thanks again, Justin Frith