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@audio_australia_ wrote:


So in maintaining the best business relationship with the buyer, we do the right thing and got the other way. The procedure is very complicated and buyers either ignore it or cancel the mutual mainly because they have no idea what is going on.

Sellers should have more power to cancel orders immediately, especially duplicates!

Thanks again, Justin Frith

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Hmm, maybe try a different tact - something along the lines of letting customers know that duplicate purchases / transactions need to be finalised before the order can progress, and/or make it very clear that agreeing to cancel means they are no longer obligated to pay the outstanding amount, you could also stipulate to them that items which have been paid for will be packaged and posted and that the process to cancel the remaining unpaid items will initiate by x date if you're not able to confirm other preferences from them (by which I mean the UPI process as opposed to the mutual cancellation) - that may help them to understand that the cancellation is for items they purchased but didn't pay for, and they would have no one to blame but themselves for not following it up before the specified date.