As frustrating as it is, and believe me I am no lover of AP (mainly because of the monopoly they have especially on eBay) but in reality when you think of the amount of parcels they move daily, the losses are pretty minimal. Not that it seems that way to you or your buyer I know. This time of year, it is only going to get worse. Guess it all boils down to we are all human (yes even the AP staff) 😞