Well, not exactly sure what the 5 star system is all about - seems if a buyer is happy enough to leave 'positive' feedback they were not unhappy about the transaction - or - any of the other choices for that matter - the sale is concluded with an outcome stated in the feedback.

I have a DEFECT.

HELLO.

Sold two items on 16/7 - AEST time to a buyer in Chile on 15/7 - Chile time.

An 'item not received' was opened on 15/7.

Same time of the sale - not sure what I was supposed to do but told my other half I wouldn't be in for dinner - had to run a couple of items to Chile.

Phoned eBay - oh for Customer Support - to have the defect removed.

Was emailed back 'they have no way of defect removal at this stage.

Absolute rubbish - will call again for a supervisor - I am decidedly not wearing this.

Think the fees paid would get a tad of service from these tools.