These are not parcels with tracking. Our items average about $10 each so to do that would kill us off.

So we have to use large letter unless a buyer orders a larger quantity. So no tracking in this case unfortunately.

Normally we accept lost items as a loss and just replace them after verifying a correct address.

You can tell by the FB history and the abrupt, blunt and rude nature of the messages when a buyer is scamming. They seem to think angry messages will simply make you cave in and refund or replace.

Unfortunately even tho the evidence is pretty clear ebay & paypal will do nothing about it so they get away with it and just try it on time & time again. There needs to be some reporting mechanism in place with teeth to deal with this. B&M stores have security tied in with police.

We are inclined to refuse to refund or replace on this one because of the history and for sure we will then cop the NEG.

But somehow they have to see that they cannot get away with what amounts to shoplifting.

Our loss rate is probably 1 in about 500, so not too bad I guess.