@ilovemychooks wrote:Hopefully Digital*Ghost will see this as they have a really great message that they send to people like this. Miraculously, letters often turn up not long after. DO NOT refund until DG replies (which I'm sure they will).
If it does help, this is a sample of the kind of message I send, once I have confirmed their delivery address, and as well as being true, I feel it's non-accusatory, but does seem to help some buyers locate missing packages rather quickly. The most important thing is to follow up on the investigation, AP do keep track of consistent non-delivery claims, and they don't take kindly to fraud.
I will lodge a missing article investigation with Australia Post on XX-XX, which I need to inform you of as I will have to pass all of the addressee details on to Australia Post so they they can conduct the investigation, and it is possible they will contact you to request further information. They will attempt locate the package using their internal records, which will also help determine any problem areas or consistent factors that might be causing delivery issues and hopefully prevent such problems from reoccurring. Thank you in advance for your assisstance in this matter.
