3 things happened on 30/6:

1. One customer bring back one faulty CM 10000 pump to my warehouse in the afternoon. He says I lost receipt, but I am sure this pump is under 1 year warranty time. I hope I can get a new pump free.

I said to him, no receipt, no worries. Because every pump I sold with a punching mark and use special mark pen wrote the post date. I checked his pump, the post date is 4/8/13. So, I told him, the pump is still under warranty period. But I need check inside to see if you use the pump in right way or not. I opened the pump and I found inside looks clean, but on the corner, there is green sludge. Clearly, the buyer did washing the pump inside before bring it back.

Then, I told to him, look the sludge around inside corner, tell me honestly please, is this pump was used in the green fish pond and you never do cleaning? are you just clean inside before you coming for warranty purpose? His face turns to red, and explain to me say: yes.

Then, I told him that my listing says warranty condition: you need clean inside the pump when it is dirty, and this pump can't use in the green algae fish pond. And I have many friends in Sydney who use same model pump on right way for 3 years, still runing well, Also, this pump already let you saved total $350 on your electricity bill. But I only make $10 net profit on average each pump sold.

He stop me and say: I buy another new pump. How much? I reply: Good, I like deal with honest and understand person. the pump is $130, but I give you my landing cost $70 plus another one year warranty. He feels very happy.

2. Receive another negative feedback: After I compare this model, It's a old model and higher then new model price, ?

This buyer never contact me, but I found his name is HongKong people's name. He more likely is my ebay competitor's friend or staff. This competitor always arrange the cheapest Jebao entry level Eco pump, and then, describe his FM and TM model Jebao Eco pump is much better than my CM model pump to cheating unknow buyers to buy from his store.

I found his misleading sale 2 weeks ago, and I added information on my listing to let people check the world biggest online shopping mall: taobao dot com by search the lowest selling price difference for Jebao TM 10000 and CM 10000 pump. CM is 35% higher than TM. And China seller wrote: TM model eco pump is Jebao entry level eco pump.

His sales go dow after I add this information on my listing, then, I got this negative feedback. This feedback is try to misleading others. New model do not mean is expansive than old model. And for Jebao pumps, the model number is for pump outside shape.

I don't know if ebay can remove it?

3. A buyer returned outside looks clean (washed and marked date is removed), but inside is full of sludge pump a week ago. I took the photo and email this buyer to expalin why it can't get warranty: damaged by use it as a waste water pump, also, removed marked date that I am not able to identify the pump sold and post date. He argue with me via emails.

And today he email me say:

Then, I reply:  can you tell me your ebay user ID first? Your ebay ID: seems to suspended by ebay. Is this true?

He reply say: You're talking **bleep**, more like you wanna block me on ebay like the way you blocked my friend and other unhappy buyers cos he/they asked you a question about his faulty pump.