This particular buyer has a pretty miserable history of bad FB left for other sellers over an extended time.

And the two items she has shafted us for were mailed three days apart and she is claiming neither of them arrived. Remotely unlikely.

She refused to answer our questions, even to validate that the postal address was correct.

She has two other INR claims we can see in her FB left for others including one case where she claims that even when the buyer sent out a replacement that never arrived either.

So she either has the world's worst postie or something more sinsiter is afoot here.

She never once asked for a tracking number indicating she knew there was none as we use regular mail. We are sure she received them and knows she will get her refund from PayPal.

But I fear we are doomed to lose this one simply on the grounds we cannot prove postage lodgement, despite a stack of other evidence against this crooked buyer.

Anyone know how we put a case to the ombudsman? And who is this ombudsman? And is it likely to do any good if we try this?

Are there any other avenuse available?