... and yes Dave.

Our policy is to replace lost items after a few simple questions to establish that it is really lost.

This includes address validation and requests to check their local PO.

We also take a look at their FB history to see if they have any INRs showing there and of course this one did.

Once we establish those things we are happy to resend. Kinda self-insurance as we use regular mail.

If she had really gone to her local PO to check they would have asked her to provide a tracking number. She never asked us for that.

She refused to answer our questions and eventually hit us with the NEGs and opened the two INR cases.

Just kept on answering by just saying where are my items. And with the NEGs came an angry message making all sorts of accusations against us and claiming we accused her of being a scammer. No such accusation was ever made of course. Her guilty conscience coming thru I'd say.