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@clarry100 wrote:

 

 

Anyone know how we put a case to the ombudsman? And who is this ombudsman? And is it likely to do any good if we try this?

Are there any other avenuse available?

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The ombudsman is for complaints about PayPal, and to be honest if they uphold their terms and policies, there's not much of a case for complaints...

What you really need is evidence of the buyer dishonestly claiming INR so that you can report them for online fraud (but again, no solid proof, no real case, unfortunately, all you can really do is make a record of the issue, which will help if she keeps doing it and other sellers follow suit, or have already).

I would lodge the missing article investigations with Australia Post, hopefully her other sellers have done the same and a pattern will become evident to AP - I recall a couple of years ago a seller lodged an investigation and the AP staff member knew that person / address immediately due to frequent INR claims, never found out if AP investigated the person themselves and / or took any action against them, though, but if she has too high a percentage of claims, PP may take action against her account, so the more involved parties made aware of this buyer's poor fortune, the more likely they won't be able to get away with it for too much longer.