Yes I have noticed a lot more of this going on than in previous years.

I had a buyer 2 weeks ago email stating item has not arrived - tracking stated delivered.

I checked their FB left & the last 6 feedbacks were praise for the sellers refunding after item lost or damaged.

Also been receiving a lot of people wanting refunds but don't want to return the item.

I myself have been guilty of just refunding buyers without worrying about getting the item returned as the return cost makes it unviable but It does set a bad precedent.

When I do ask for the item to be returned they jump up & down and rather leave a neg than return it, even when I offer to pay return costs.