What not to do

You should not:

• Hold postage if PayPal places a temporary hold on payments you receive for an item you sold.

  Note: Holding postage may affect your detailed seller ratings and buyer satisfaction, which increases the chances of future PayPal payments being held.

• Say that you're not responsible for item delivery, or for ensuring that the item is delivered. For example, these statements aren't allowed:

  • 'I'm not responsible for the item once it's been dropped in the mail'

  • 'I'm not responsible for items lost in the post'

  • 'Without insurance, I can't be responsible for items lost in the post'