Hi there fellow memebers 

I wanted some advice on an item that I recently sold, that the buyer is now wanting a refund on?  It was a new dress that had the tags removed, but had never been worn, however I did list it as "pre-owned".  The buyer paid quickly, and I despatched the item within 24 hours (postage was free, and tracking was provided).

Like all my listings, the dress was checked for any faults, measuremenst were provided, and photos were taken.  Approximtely 4 days after the buyer received the dress she messaged me saying how disappointed she was that A) the zip gets caught when doing the dress up B) the dress was too big and C) it took too long to arrive.  

I wanted to recitfy the situation as I am hoping to avoid a negative, and so I aksed her to A) return the dress B) provide the traking info and C) agreed to refund her via her Paypal account once the dress was received in the same condition in which it was purchased.

Today she has meesaged me to say that the dress has been returned (she has not provided me with a tracking number) and she wants me to direct deposit the money to her bank account, and has enclosed her bank details.  Does she have grounds to request the money be direct deposited?  It isn't a huge amount ($61.00), but will be a hassle for me, and I thought it was a safer way to issue a refund via Paypal, especially as she had paid via Paypal.

Whilst I think I have been more than fair, I feel a negative coming up  

Thanking you for reading my long winded post, and in advance for any help!