So chooks are you saying that I or other sellers of breakable goods should apply that experience more broadly ?

i just don't have that experience.  Nothing I have purchased or nothing I have sent, has arrived broken (that I know about out)

I have had my fair share of lost or misdelivered items, as a sender and an address.  For example, at one point I experienced lazy couriers that don't get out of their vans to deliver and just take parcel to PO with or without carding, but I also respect that others have not had this problem  

I can honestly say every time I have had delivery problems, each and every time, I have rung and lodged a complaint or dispute with AP. 

Do you do that ?