Did not receive buyer's invoice request

gd2a
Community Member

on ‎13-08-2014 05:38 PM

Does anyone know why ebay sends buyer's invoice request only to your linked email address, but NOT to ebay's inbox which I constantly check. I seldom log on to the linked email, only to use it as a backup, hence missed a buyer's request which I found out today. Do you have the same problem? Do you check the ebay inbox and the linked email both at the same time? Heaps thanks !
0 Helpful

*sparklz*
Community Member

on ‎13-08-2014 05:44 PM

When a buyer sends a request for a combined invoice it shows where the $ sign usually is like an hourglass.

So no need to see an email as it shows you there.

0 Helpful

phorum_junkie*
Community Member

on ‎13-08-2014 07:02 PM

Most post sale emails do not go to your ebay inbox, as stated any updates are easily spotted on the sold items page which is why I rarely check my ebay email address either, there has never been any need to.

____________________________________________________
It says in this book I am reading that by 2065 80% of women will be overweight.

See what a trendsetter I am?
0 Helpful

gd2a
Community Member

on ‎13-08-2014 11:04 PM

Thank you for your reply. I suppose we all rarely check the email other than ebay's inbox, because we assume ebay should includes every details of a sale. Until today one customer complained the item she received is not the color she ordered. Later I found out that she left a message at the end of the invoice request, which ebay only send it to the linked email!
0 Helpful

gd2a
Community Member

on ‎13-08-2014 11:07 PM

But if a customer left message at the end of the invoice request, you won't be able to see it if you don't check that email.
0 Helpful

clarry100
Community Member
In response to gd2a

on ‎14-08-2014 07:54 AM

We have been caught out in a similar way before.

So now we always monitor our email INBOX just in case there are any of these kind of emails in there with hidden messages from the buyer.

0 Helpful

*sparklz*
Community Member

on ‎14-08-2014 09:50 PM

I just had multiple purchases from a buyer and in my ebay messages was the message from ebay to send a combined invoice after the buyer sent a request for combined invoice..

So it shows in your ebay messages.

If not then check your settings.

 

0 Helpful