Profitabllity is one thing. However many businesses make more profit by creating efficencies in they way they do business and improving processes. I see very little of that from AP other than perceived threats to reduce service levels. Profitablitiy obtained by twice yearly price rises fairly minimal forward thinking in business processes and a very comfortable B2C market monopoly will one day bite them in the bum when someone finally invests in creating a nationwide B2C distribution network to compete with them.