---

@isus_store wrote:

So let's say the customer purchases 2 of an  item but only meant to purchase 1.

 

If we cancel the transaction then we risk receiving a defect even though the buyer requested it.

 

If we open up a UPI, the buyer may get annoyed and then leave a negative feedback anyway.

 

Lose lose 

---

If they leave a negative for an UPI, eBay will remove it if the case is closed without payment.