How to get reports on low DSR is available for Neutral or Negative feedback but not when a buyer gives you a positive feedback and then rates one of the three areas (postage, description or comms) low. I had 5 defects and only 2 show on report and one of those was 14 months ago (thought it rate over 12 months) So I am left unsure on what item purchased I received the other defects on and unable to help or rectify with the buyer or future purchases of that repeat item.

Customer service inidicated that they would pass this on to management asa a good idea but I suspect if they don't get enough requests then nothing will happen. Everyone ask please.