I had another exceptional buyer experience today. I had a major oooops. As I was getting ready to package his item up, I knocked it off the table onto the slate floor and it broke in half. I could have cried, especially as I normally do my packing on the loungeroom floor on the carpet. I imagined getting a (well deserved) negative, not to mention abuse of some kind. I prepared myself for the worst possible outcome.

I sent him a message explaining what had happened, sent him an immediate refund and also issued a cancellation request. I even went so far as to say that I would completely understand if he left me bad feedback. Then I headed off for work. I checked my phone at dinner time and there was a lovely message from him, thanking me for being honest, thanked me for the refund and he had accepted the cancellation. He also said he wouldn't dream of leaving me bad feedback, but wasn't sure what feedback he should leave (he was a low feedback buyer). 

I sent him a message when I got home, thanking him profusely for his understanding and his acceptance of the cancellation request. I also told him it wasn't necessary to leave any feedback, but if he wanted me to leave him some to increase his feedback score, I'd be more than happy to.

I had prepared myself for the worst and got the best possible scenario! It seems that honesty is the best policy!