thank your help, the eBay helpless answer was below,  wish they can do some real work, no just collect fees, thanks

I understand you’re having an issue regarding printing your label. John, I know this has already caused inconvenience on your end, but I ask your favor to try this changes on your computer. Kindly use Internet Explorer as your web browser.

1. Choose the Page Setup menu from the IE. (File>Page Setup)

2. On that dialog you will find options for Shrink to fit. (will also enlarge to fit if eBay has specified a different paper size )

3. Choose Font. choose a different Font and Font size for printing web documents.

4. Paper Size. Choose a paper size that is currently loaded on your computer. The shrink/expand to fit option will resize depending upon the chosen paper size.

If it still won’t work, try to go to ‘Preview’. Here’s how:

1. Choose the File>Print Preview menu option.

2. To preview the printed layout before you actually print it.

3. On the Print Preview dialog, click the 'Cog' icon to display the Page Setup dialog or use the Zoom dropdown lists to resize the printed area on the page.

I’m sorry for any inconvenience this may caused you. Thank you choosing and we appreciate your understanding.

Warm regards,

Kevin P.

eBay AU Customer Support