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@ms_aussie wrote:

Hi There,

 

Sorry but there is nothing I can add to solve your immediate issue but I can tell you that ebay have developed a new tool, called Unpaid Item Assistant, to help us round up non-payers. I have accepted eBay's Unpaid Item Assistant that automatically kicks in when my buyers have not paid. You can nominate the period of time, sarting at 4days, that you prepared to wait for payment. It's great because eBay sends the disput notice in their name not in mine. It helps me stay in good with the buyers and so far I have been able to collect two out of two before the strike eBay warns them about actually happens. Let's face it we need all the help we can get from eBay.

 

Cheers 🙂

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It's not a new tool, it's been around for quite awhile. It does have its drawbacks because if someone is bidding on a lot of auctions, it can open and close before they've finished buying and they lose the items they have already won, not to mention getting a strike because they wanted nothing more than to combine shipping. I think it could be useful for large volume sellers, but not for us small fry and not for those of us who run auctions.